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FAQs

Domains FAQs

What is a domain name?

A domain name is a set of letters and numbers which makes up the web address of your website. Our domain name is hostingpartners.co.za while our web address is www.hostingpartners.co.za In order to have your own specific website address you need to register your own domain name.

What is domain forwarding/pointing?

Domain forwarding or pointing is the rerouting of a domain name to another web address. You can point any domain name you own to any other domain name of your choice.
Any requests for your domain name will be automatically forwarded to any website address of your choice.

What is domain parking?

Domain parking enables you to register and reserve a domain name for future use. It is a good way to ensure that a domain name you wish to use in the future will not be registered by someone else in the meantime. There is generally no monthly charge to park your domain.

Can I keep my domain name if I want to change my web hosting company?

Yes. As long as your domain name is registered in your name – so make sure that your web hosting company does this before you sign up! Simply update your domain name’s name servers to your new web hosting company. If you have a .co.za domain you will need to cancel your web hosting with your current web host to ensure a smooth transfer to your new web hosting company.

How do I register a domain name?

First you need to ensure that the domain name is available.
Second you need to decide on your web hosting company and the package which you wish to have with your domain name. You can just register the domain only by choosing Domain Parking which has no hosting but simply reserves the domain name.
Then simply apply online and your web hosting company will register your domain name for you.

How does the Registration process take place for a new domain registration?

Selecting a Name:

To host a website on the Internet you will need to register a website name. This is known as the domain name.

We would recommend that you choose a name that is best suited to your business’ name or type of business.

Once you have identified a name you will need to consider the specifications that your website may require.

Looking at The Specs:
The specifications of your website are the hardware and software resources that your site will require.

These specifications range from:

  1. The type of server (Linux or Windows Operating systems)
  2. The amount of space that the site requires
  3. The amount of traffic that you expect the site to move.
  4. The amount of email addresses that you may require at that domain e.g name@domainname.co.za
  5. The amount that you are willing to spend on the Site.
  6. The Access to the server to update the site.
  7. The location of the server (local or international)

The Added Benefits:

In addition to the Website specifics you will want to look at additional benefits. Those benefits that make hosting a pleasure.

These include things like:

  1. Availability of Support
  2. Quality, and Consistency of Support
  3. Additional Resources: e.g. software resources, administration facilities, payment options etc.
  4. Security and Stability of your site.
  5. Quick, Efficient, and friendly Administration

At Hosting Partners strive to ensure that we provide you with the best of resources to manage your site and an equally superior support structure to help you administer your site. We have packaged these requirements into our variety of hosting options made available to you.

Selecting the Hosting Solution:

The next step would be to consider which of the Packages offered would best suit your immediate requirements. Keep in mind that your requirements will change over time. Hosting Partners enables you to Upgrade/Downgrade your package at any stage, with minimal effort.

If you have any questions regarding our packages, please feel free to contact our client services department.

Once you have selected the Ideal package for you the next step would be to register.

The Registration:

There are several avenues for you to proceed with your registration.
» Register your site on the hostingpartners.co.za web page.
» Contact the Client Services department and speak to consultant.
» Email the Client Services department and ask for assistance with the registration.

Please keep in mind the several payment options that we make available to you. You will require certain Contact and bank details when registering your account.

Once you have registered your site, it can take up to 2 days to activate the Domain and have you setup on our servers. Once active and all payments have been made. You will have access to your web space, administration panels, and email facilities.

If you have any further questions regarding the setup of your domain, Please feel free to contact Hosting Partners client services on enquiries@hostingpartners.co.za

There is an error in the domain name that has been registered. How can I rectify this?

If you have very recently registered a domain name with Hosting Partners and have realised that the domain name that was registered is incorrect (miss spelled) then please make sure that you contact the Hosting Partners support office within 30 minutes.

NOTE: If the error is realised too late, you will be charged full registration for the domain name. However, if realised in time, Hosting Partners should be able to rectify the error.

This is applicable for .co.za domains only.
Most other TLD’s like .com; .org domains etc, the registrations are done straight away, we get billed with no possible refund available.

How do I change my already registered domain name?

Unfortunately if you have already registered a domain name, you cannot merely “swap it” for another. The process in changing your domain name to another is as follows:

  1. You will need to cancel the old domain name (If you no longer require it).
  2. You will need to register the new domain name (at full registration price)
  3. Once the new domain is registered, and setup on the server, you will need to upload the content from the old site to the new site.

Why do I need to verify my email address for some domain registrations?

The Internet Corporation for Assigned Names and Numbers (ICANN) has introduced new regulations requiring that the registered domain owner’s email address be verified for new domain registrations. This will also further apply to domain transfer or changes made to domain details where the registrant email address is not yet verified.

Once the domain registrant has verified your email address, you will no longer be required to provide further verification for registrations or transfers against the verified email address.

This is designed to eliminate internet and domain fraud.

The verification process will apply to any Generic Top Level Domains (gTLD’s) such as .com or .biz, etc. Any country specific domains, such as .co.za or .co.uk, etc, will not be required to be verified at the present moment.

An email will be sent to the registrant email address, which must be actioned by clicking the link in the email. If no response is received within 15 days, the domain is placed into ClientHold status, which is effectively the same as suspension at registrar level. Once the link is verified, the domain will be re-activated, but while in ClientHold no websites or DNS will resolve.

If the email address provided is incorrect, which is why the verification was not performed, please inform us on support@hostingpartners.co.za so that we can update your mail details and re-send the verification.

Web Hosting FAQs

What is web hosting?

Web hosting is the process of renting space and bandwidth through a company so that your website will be online. It means that you can publish your website so that anybody in the world can visit your website on the Web.

You can either pay a web hosting company for your website hosting or you can opt for free hosting. If you go for free hosting then you will have banner ads or pop-ups on your website. If you pay you will have no adverts and will be in complete control of your website.

Can I use Flash, JavaScript or Java Applets on my website?

Yes. These are client side features – which mean that it runs on your visitor’s computer. So you can add flash, JavaScript or Java Applets to your website and as long as your visitors have these features available on their computers they will be able to view your web pages perfectly. Any browser (such as Internet Explorer or Netscape) that supports them will do. So these features are all supported by default on all hosting packages.

What is MySQL, MS SQL and Access databases?

MySQL, MS (Microsoft) SQL Server and Access are database systems. Databases are a collection of data arranged for ease and speed of search and retrieval. Databases are used to create a variety of sites. If you are going to make use of any of them make sure that you choose a Hosting package which will support the specific database you are looking to use.

What is PHP?

This is a programming language which enables your website to be more dynamic.

PHP is a HTML embedded scripting language that lets you create dynamic web pages. It is an open source, server-side, and cross-platform scripting language. PHP-enabled web pages are treated just like regular HTML pages and you can create and edit them the same way you normally create regular HTML pages.

Each programming language has its own benefits. Find out more at www.php.net

What is ASP.NET or ASP?

This is a programming language which enables your website to be more dynamic.

These are Microsoft products which enable you to build web based programs based on the Microsoft infrastructure.

Each programming language has it’s own benefits. Find out more at www.asp.net

What is Perl?

Short for Practical Extraction and Report Language, Perl is a programming language developed by Larry Wall, especially designed for processing text. Because of its strong text processing abilities, Perl has become one of the most popular languages for writing CGI scripts. Perl is an interpretive language, which makes it easy to build and test simple programs.

Each programming language has it’s own benefits. Find out more at www.perl.com 

How do I publish or upload my website to the internet?

The most common way of uploading files to your site’s account is by using FTP. When you sign up you will be sent your FTP account and details that lets you access files in your account.

You can then use a FTP tool to transfer your website files from your hard drive to your FTP account on the web server. You can use a dedicated FTP program such as WS_FTP, CuteFTP or FileZilla. Alternately you can use the built in Windows or Internet Explorer FTP program. If you prefer a Web interface, you can use your account control panel’s File Manager instead.

We suggest using dedicated FTP programs because these programs have the best user interfaces and support advanced options like setting file permissions and resuming aborted file transfers.

Should I use Linux Hosting or Windows (Microsoft) Hosting for my site?

In order to decide whether to go for Linux or Microsoft hosting you will have to identify what your website will need supported.

If you need to support Microsoft products such as ASP.net, ASP, MS Access, Microsoft SQL Server or VBScript, then Windows hosting would be better.

Linux is generally a more popular option because of its affordability, stability and many features. Linux supports PHP, Perl, mySQL, PostgreSQL and CGI Scripts.

Both Linux and Windows servers are reliable, stable and secure. Generally, however, more viruses are written to attack Windows servers than Linux servers. If you need to host on a Windows Server ensure that your web hosting company continually upgrades their Windows and Linux servers with the latest fixes and patches available.

Two points to note:

First, just because you use Microsoft Windows on your computer does NOT mean that you need to host on a Windows hosting package. Windows for your home computer is completely different from a Windows server.

Secondly, even if you use Microsoft FrontPage or FrontPage extensions to design your website, you can still use either Linux or Windows hosting as long as your chosen package supports FrontPage.

Does it make a difference what type of computer I use?

No. You can design your website on any type of computer you want. The important thing is what your web hosting account can support. So for example if your computer has Windows you can still host your website on a Linux server. Even websites that are designed using Microsoft FrontPage using FrontPage extensions can be hosted on certain Linux Hosting options.

Will there be advertising such as banner ads or pop-ups on my website?

No. You are paying for your own web space and you are in complete control of what you put on your website. If you want to put ads on your site you can – but it is your choice completely.

If I have my site designed myself can I still host with you?

Yes – Absolutely. We would love to host your site regardless of who designed it.

Where can I learn about website design?

I want to design my own website but I don’t have any experience. Where can I learn about website design?

1. All our Linux packages offer free site builders which you can use based on a template. Once you (or us) installs the templates; you can then customise the look & feel based on what you desire.
2. You can also use applications such as MS Publisher that have a wizard guiding you step by step.

3. There are many great tutorials on the web which can teach you how to design websites – from basic to advanced. Here are a few suggestions to get you started:

W3Schools Online Web Tutorials – http://www.w3schools.com/

WebReference Articles – http://webreference.com/authoring/design/tutorials.html 

HTML Goodies – http://www.htmlgoodies.com/

Web Developers Virtual Library (Advanced) – http://www.wdvl.com/

I don't have any website experience - Who can help me create and host my site?

Unfortunately, We don’t offer web design but will refer you to a reliable web designer.

What are Kilobytes (KB), Megabytes (MB) and Gigabytes (GB)?

Space or file size on anything computer related are measured in Bytes. One single letter is a Byte. One thousand bytes is one kilobyte (KB). One thousand kilobytes is 1 megabyte (MB). 1000 megabytes is 1 gigabyte (GB).

What is web space?

Web or disk space is the size that your website can be. All the pages, words, images, scripts, databases and other files take up space. Your logs (stats) and emails will also take up web space. This space is measured in Bytes, KiloBytes (thousands of bytes) and MegaBytes (millions of bytes).

What is data transfer or bandwidth traffic? How does a traffic limit fit into this?

Data transfer or bandwidth is the amount of information that your visitors download from your site. Each time someone visits your site the information contained on your website is transferred from the web server to your visitors computer over their internet connection.

For example let’s assume the following: each of your visitors view 4 HTML pages each visit; your HTML pages (including images) average 30 KB each; you get 500 visitors each week. Your site will then transfer 60 000 KB (4 x 30 x 500) each week (i.e. 60 MB per week).

A monthly traffic limit is the amount of data or bandwidth that you are allowed to transfer in any given month. Generally if you reach your traffic limit your site will either become unavailable until the beginning of the next month or you will be charged for each GB of traffic that you move over and above your traffic limit.

How do I pay for my Web Hosting?

You can choose to pay by any of the following methods:

– Monthly via Debit Order, Paypal or Credit Card

What is uptime?

Uptime is the amount of time that your website is available and online throughout the month. Thus if your website has 100% uptime it means that your site was not down for any time throughout the month. If your site was down for a total of 45 minutes in the month then your uptime was approximately 99.9%.

What are subdomains?

A subdomain is an extension of your domain name. They are treated as separate sites from the main domain site. They will have their own FTP account details.

Can I track the number of visitors my site gets?

Yes you can. Your web hosting package has a stats program that will report, amongst other things, the number of hits, impressions and unique visitors. These stats use your log files to generate visitor information.

You can also use remote tracking solutions (such as TheCounter.com or Sitemeter.com) which entail adding some JavaScript to your site. This JavaScript is then used to track visitor data.

What’s the difference between hits, impressions and unique visitors?

Hits – these are number of objects that have been transferred to your visitor’s web browser. So if your page has 10 images on and it is downloaded once then you will have received 11 hits (1 HTML page + 10 images).

Impressions/Pageviews – the number of pages that were viewed by your visitors.

Unique Visitors – the number of people that visited your site.

Thus if I visit your site and go to 3 pages, each of which has 5 images on it your stats program will report the following: 18 Hits; 3 Impressions; 1 Unique Visitor.

Would I be able to run my own software on my site?

This would depend on the software itself and the package that you choose. On the Linux options you will be able to run scripts written in PHP or Perl. You will also be able to have your own CGI scripts in your CGI bin. You will also be able to run “cron” jobs which enable you to automatically execute programs or scripts at specific times and dates.

There are standard software .dll’s which can be run on the Windows servers. However customised .dll’s are not allowed to ensure overall stability of the Window’s servers.

All scripts and software run will be monitored and any found to be too processor intensive will be disallowed.

In order to get a full control over all aspects of your server, you will need a dedicated or co-located server instead of a shared plan.

Are there any extra costs involved in hosting a secure site (i.e. having a SSL certificate)?

Yes, you’ll need to get a digital certificate from a Certificate Authority such as VeriSign or Thawte. This will be an additional cost over and above your hosting fee. Please contact us if you need to set up your SSL certificate.

I want 100% uptime. I don’t want my site to be down. Ever. IS this possible and if so who should I host with?

Unfortunately no hosting company can provide 100% uptime. Even the biggest and best multi-million rand and dollar sites go down from time to time due to various unforeseen circumstances. You need to make sure that your web hosting company has done the best they can to ensure the least downtime possible. Make sure that they have systems in place to continually monitor all of the websites they host so that they know if there is a problem as soon as possible. Ask them the 25 questions to ensure that they are reliable and will provide the best web hosting and uptime possible.

What is web hosting? The Full Monty answer!

Here are some points to help you understand just what web hosting is and how it works:

1. The reason to sign up for Web Hosting is to give your website a place to live for 24 hours a day, 365 days a year.

Your website has to be housed on a computer somewhere that is always connected to the Internet. This computer on which your website will live is called a Web Server and is owned by your web hosting company.

2. Web hosting is in essence a subscription service.

In order to continually make sure that your website has a place to live you will have to pay recurring amounts: either monthly or yearly.

3. Some big websites — such as Google and Ebay — do their own web hosting. This is the exception rather than the rule.

It is usually the best bet to let another organisation do the hosting for your site. Here are some of the reasons why:

» Uptime. If your website goes down in the middle of the night for any reason someone else takes care of the problem for you. Generally you won’t even know that the site was down. With most web hosting companies your site will have at least 98% or better uptime.

» Salary Expense. In order to make sure that the computer your site is on is running smoothly at all times you will have to hire a full time employee called a Systems Administrator. When you use a web hosting company then the cost of the skills are spread across all their clients.

» Security. There are hackers out there who enjoy causing havoc. A web hosting company will generally have experience in ensuring their client’s websites are as secure as possible.

4. The specific computer on which your website lives is called a web server.

Generally speaking, if the web server that your website is hosted on goes down, your website goes down.

5. A web server typically hosts many websites.

Just because your website is stored on a computer does not mean it is the only one on the web server. Generally there are many websites on one web server to produce economies of scale which enable you to get affordable web hosting.

6. An established web hosting company will generally own many web servers which in turn host many websites.

Each web server the hosting company owns will typically host hundreds of individual websites and domain names.

7. Across the world there are many more websites than there are web servers because it is possible to host thousands of small websites on one web server.

8. If you sign up with a web hosting company, your website will be assigned to one of their web servers.

9. Your domain name will be assigned to one of their name servers.

A name server is a computer which will connect your domain name (http://www.YourDomain.co.za) to the web server where your website lives.

10. Your name server and a web server work together to get visitors from all over the world to your website.

This is how it works:

Your visitor types your domain name in his browser. Based on information provided by your hosting company’s name server, your website is found to live on the specific web server where it was originally assigned to by your web hosting company.

A single page of your website is sent to the visitor’s browser by the web server.

The process repeats when your visitor goes to the next page of your website.

How long before my website is ready?

Our estimated turnaround time for registrations is 5 minutes, however it can take between 24 and 48hrs. Delays can sometimes occur, but we do all we can to speed up the process.

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