If you ever need to move a domain to another provider, here's how to prepare it on our side.

1. Log in to your client area and go to Domains > My Domains.
2. Click the domain, then unlock it (set Registrar Lock to off).
3. Request the EPP/authorisation code (article 43) — it's shown in the domain management area or available on request.
4. Disable domain privacy if it's enabled.
5. Provide the code to your new registrar and start the transfer there.
6. Approve any confirmation email to complete the move.

Note: A domain usually can't be transferred within 60 days of registration or a previous transfer. Make sure your domain contact email is current so you receive the approval request.