Knowing the timeline helps you avoid losing service.

1. Due date — payment is expected. Automatic payment methods are charged around now.
2. First reminders — we email reminders to the account address after the due date.
3. Late fee (if applicable) — a small late fee may be added per our terms.
4. Suspension — if the invoice remains unpaid, the service is suspended and your website and email stop working.
5. Termination — after an extended period unpaid, the service may be terminated and data deleted.

Important: A suspended service is quickly restored once the invoice is paid. To avoid this entirely, set up automatic payments (article 17) and keep your card details current.