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How to check if there's a server outage or maintenance Before troubleshooting, check whether it's a known issue on our side. Check our network status /... How to check the status of your support ticket Follow your ticket's progress at any time. Log in to your client area. Go to Support > My... How to check your website on different devices and browsers Test broadly so every visitor gets a good experience. Different browsers: view your site in... How to clear your browser cache and cookies Clearing your cache makes the browser fetch the latest version of a site — fixing many "it didn't... How to contact Hosting Registrar support The best ways to reach us. Support ticket (recommended): open one from your client area (article... How to fix a 403 Forbidden error A 403 means the server is refusing access to a page or folder. Missing index file: the folder... How to fix a 404 Not Found error A 404 means the requested page or file doesn't exist at that address. Check the URL for typos.... How to open a support ticket A support ticket is the best way to get help and keep a record of the conversation. Log in to... How to reply to or update a support ticket Keep the conversation going on an existing ticket rather than opening a new one. Log in to your... What information to include when reporting an issue The more detail you give, the faster we can fix it. Include: 1. The domain or service affected.... What to do if your account has been suspended A suspension stops your site and email until it's resolved. Here's how to get back online. Check... Why your website is down or not loading Work through the most common causes in order. Is it just you? Test with a "down for everyone or... Why your website is showing "Error establishing a database connection" This WordPress error means the site can't reach its database. Wrong credentials: check... Why your website is showing a 500 Internal Server Error A 500 error is a general server-side error. Common causes and fixes: Bad .htaccess: a syntax...

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