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How to add a credit card to your account Adding a card lets you pay invoices quickly and enables automatic billing. Log in to your client... How to add funds to your account credit balance Pre-load credit to cover future invoices automatically. Log in to your client area. Go to... How to add or update your payment method Keep your payment details current so automatic payments don't fail. Log in to your client area.... How to apply account credit to an invoice If you have a credit balance, you can use it to reduce or fully pay an invoice. Log in to your... How to cancel a service or subscription Stop a service you no longer need. Log in to your client area. Go to Services > My Services... How to download an invoice or receipt (PDF) Download a PDF copy of any invoice for your records or your accountant. Log in to your client... How to pay via EFT or bank transfer Prefer a manual bank transfer? You can pay any invoice by EFT. Open the invoice you want to pay... How to pay with PayFast PayFast lets you pay securely using instant EFT, credit card, and other local South African... How to remove an automatic payment method Stop a saved card from being charged automatically. Log in to your client area. Click your name... How to request a refund If you're eligible for a refund, request it through support. Review our refund and money-back... How to set up a recurring or automatic payment Save a payment method so invoices are paid automatically on their due date — no manual steps each... How to understand the charges on your invoice Each invoice lists exactly what you're being billed for. Line items — each service, domain, or... How to upgrade or downgrade a hosting package Move to a bigger or smaller plan as your needs change. Log in to your client area. Go to... How to view and pay an invoice Paying an invoice takes less than a minute from your client area. Log in to your client area.... How to view upcoming and due invoices See what's coming up so there are no surprises. Log in to your client area. Your dashboard shows... How to view your billing history and past invoices All your invoices — paid and unpaid — are stored in your client area. Log in to your client... Understanding your billing cycle and renewal dates Your billing cycle is how often a service renews and is invoiced. Monthly, annual, biennial —... What happens when an invoice is overdue Knowing the timeline helps you avoid losing service. Due date — payment is expected. Automatic...

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