+27 12 743 5991
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+27 12 743 5991

Support

WELCOME TO OUR SUPPORT PAGE

Kindly use one of the below options to contact us should you require assistance

Submit a request

Support is simply an e-Mail away.  Kindly send your request to support@hostingpartners.co.za

Maximum response time to support tickets is 3 hours*
Average response time is usually within 1 hour**
Server side issues usually resolved within 6-12 hours***

* Between 17:00 – 08:00
** During office hours (08:00 – 17:00)
*** Depending on the nature of the issue

Telephonic support is available during office hours from 08:00 – 17:00*

Kindly contact us on +27 (12) 743 5991 for assistance.

*We request that you still log a support ticket from within your client area or alternatively via e-Mail for record purposes, after contacting us telephonically.  Kindly make use of the registered e-Mail address that is linked to your account to avoid delays should your domain not be active for some reason.

You may contact us via Facebook Messenger* by visiting our Facebook page, HostingPartnersSA.

*We request that you still log a support ticket from within your client area or alternatively via e-Mail for record purposes, after contacting us through Messenger.  Kindly make use of the registered e-Mail address that is linked to your account to avoid delays should your domain not be active for some reason.

Kindly visit our FAQ section in the client area for more on web hosting and domains.